Corporate Training Programs

Sales and Service

We offer a Sales program and a Service program. Both programs are customized to provide you with a training ground with lots of role-playing.

The following are excerpts of feedback from face-to-face sales representatives and call centre customer service representatives.

“... It creates better customer associate experience focusing on the value proposition that we have our commitment to customers.”

“I was very surprised at how much easier it was to verbalize my feelings when facing a person or with a connecting object ‘The Phone’ than when I was facing away.”

“I have an idea of their concerns, real wants and needs.”

-- participants from CIBC